Covid-19

The following information is dynamic and will alter from time to time reflecting changes to Government advice. The health of our staff and guests is our No.1 priority and we hope these guidelines offer some reassurance.

The Lake District.

Although there are busy tourist ‘honey-pots’, there is also an abundance of fresh air, space and wonderful walks. Places to visit, activities and eateries have re-opened their doors, though we do recommend that you use the internet to check on revised opening details for tourism businesses in the area.

Making a Booking.You can make a new booking on our website. Just CLICK HERE >> or call us on 015394 43636.

Before Your Stay.You will receive a confirmation email prior to your stay which will update you on the current situation. If you have any questions about this, email reception@hillthwaite.comIf you have Covid symptoms before your stay, please postpone your stay. Do not risk your health or the health of others.

On Arrival.You can check-in from 3pm.If you arrive before this time, you may leave your car in the car park, and relax on the terrace or in the lounge. Bags must be left in the car until you are able to check-in.Follow the directional signage. We ask arriving guests to use the hand sanitiser station at reception and to carry their own bags. There will still be screens at reception to protect guests and staff. We will give you a welcome pack with key, further information and menu.

Whilst At Hillthwaite.We have carried out a full risk assessment in line with Government guidelines. Key points include:

1. Social Distancing.Please try to maintain social distancing wherever possible - we would encourage you to give people space at every opportunity - even if you feel relaxed about distancing, others may not.

Our staff will continue to wear face coverings for the moment. We would encourage you to also wear a face covering while transiting through the building - you can take your face covering off once seated (for food or drink).

2. Staff TrainingAll staff have been trained on how to keep guests safe. This will include the use of PPE, helping guests with Covid-19 questions, identifying symptoms, food preparation, serving protocols and our enhanced cleaning regime.

3. CleaningWe will maintain a rigorous cleaning regime and you will see public areas (especially high ‘touch-point' areas such as handles, bannisters, bar) being sanitised on a regular basis. We expect all guests to maintain excellent hand hygiene by using the hand sanitizer stations throughout the building.

4. ToiletsResidents should use their ensuite facilities whenever possible. The public toilets will be open, but use should continue to be minimised.

5. Leisure facilitiesThe 7m swimming pool and sauna will be open. The steam room will be closed. Towels are provided, but please bring a bath robe with you. Note we cannot guarantee you will have access to the pool at your preferred time.

6. The Garden and TerraceThis area is fully available to guests and we advise guests wherever possible to use this space. When weather allows, windows will be opened to ensure fresh air permeates the building.

7. Public AreasChairs and tables will be spaced out to fhelp with social distancing. Directional signage will be used to minimise ‘pinch points’. You may have to take a slightly longer route, but this is for everyone’s safety. If areas feel a little less personal, it is because we will have removed some of the stylistic ‘nic nak’s’ that adorn the hotel. Things like leaflets, newspapers and magazines will no longer be available. Note that there is WiFi throughout the property for accessing information via laptop, tablet or phone.

8. Breakfast.This is served in the dining room. Tables will be laid out to ensure there is social distancing. There will be no buffet available, but santized menus will allow you to choose which items you’d like.You will be asked to book a time for breakfast (between 8am and 10.30am) and you will be assigned a table. Please try to stick to your time. You will be greeted by a member of staff and shown to your table.

9. Dining.If you are dining with us, a table should be booked at reception and your meal (choice of starter, main and dessert) would ideally be pre-booked by 5pm. Tables can be booked from 6pm to 8.30pm. Unless booked, we cannot guarantee you a specific time-slot.As per breakfast, we will show you to your table.

10. Bar.The operation of the bar is typically open from 12pm to 11pm depending on demand and current government guidelines. Please contact reception for details.

11. HousekeepingAs you'd expect, your room will be thoroughly cleaned before your arrival. The servicing of rooms will restart on Thursday 27th January 2022.

12. Sanitizing StationsWe will have sanitizing stations at the front entrance and in public areas - please use them.

When You Depart.Check-out is 11am. If you have already paid, you may deposit your key at reception and head straight for your car. This may at first appear impersonal, but please accept our thanks up front for staying with us – we are just trying to reduce busy pinch-points at key times. We do value your custom.