Covid-19

COME HOME TO HILLTHWAITE (soon!)

As with most businesses, Hillthwaite will continue to operate a little differently for a time. We hope that this will not impact your stay in the Lake District and please be assured that our warm welcome and outstanding customer service is still firmly rooted in everything we do. 

 - Updates on the coronavirus and how it could impact your stay will be found below. Please bookmark this page.

 - If you have any questions, please email: [email protected]

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LATEST UPDATE (22nd Feb 2021)

As per the recent Government announcement, we plan to reopen on Monday 17th May 2021. We will contact you if you have a booking prior to this date. All bookings on or after this date remain valid and no action is needed.

Please CLICK HERE to see prices. availability and to book online >>

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BOOK WITH CONFIDENCE: COVID-19 BOOKING TERMS(applicable across ALL offers and packages):- Please do NOT travel to Hillthwaite if you have Covid-19 or symptoms of Covid-19. Call us and we will issue a voucher for any monies paid, which you can use against a future stay. Just give us 24 hours notice.- If Hillthwaite is forced to close by Government decree, we will issue a voucher for any monies paid, which you can use against a future stay, or you can be refunded.- If you are not able to travel due to Government decree, we will issue a voucher for any monies paid, which you can use against a future stay, or you can be refunded.- We reserve the right to amend or retract offers/packages at any time without prior notification, due to changes in Government advice or issue with delivering a safe environment for guests and staff.- Some of our facilities may be closed or only partially opened during your stay due to Government guidelines.

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Info & Guidelines

The following information is dynamic and will alter from time to time reflecting changes to Government advice. The health of our staff and guests is our No.1 priority and we hope these guidelines offer some reassurance.Note: There is usually a time-lag between booking a stay with us and actually staying, so please check that you have the latest information before you leave home. We’ll update guidance here, on our website, on an ongoing basis.

OpeningThings are slighty different at Hillthwaite, but we’re sure this ‘new normal’ won’t distract too much from your enjoyment.

The Lake District.Although there are busy tourist ‘honey-pots’, there is also an abundance of fresh air, space and wonderful walks. Places to visit, activities and eateries have re-opened their doors, though we do recommend that you use the internet to check on revised opening details for tourism businesses in the area.

Making a Booking.You can make a new booking on our website. Just CLICK HERE >>

Before Your Stay.You will receive a confirmation email prior to your stay which will update you on the current situation. If you have any questions about this, email [email protected] you are unwell before your stay, please postpone your stay. To not risk your health or the health of others.

On Arrival.You can check-in from 3pm.If you arrive before this time, you may leave your car in the car park, and relax on the terrace or in the lounge. Bags must be left in the car until you are able to check-in.Follow the directional signage. We ask arriving guests to use the hand sanitiser station at reception and to carry their own bags. There will be screens at reception to protect guests and staff. We will give you a welcome pack with key, further information and menu on single use paper.We reserve the right to check your temperature prior to you being checked in.

Whilst At Hillthwaite.We have carried out a full risk assessment in line with Government guidelines. Key points include:

1. Social Distancing.Please try to maintain 2 metres social distancing wherever possible. As you will be aware, the Government has introduced a ‘1 metre plus’ option, on the few occasions when 2 metres is not possible, such as when passing in corridors. Face Coverings are mandatory in public areas. Please be aware of other guests and staff and be courteous at all times. You can take your face covering off once seated (for food or drink)

2. Staff TrainingAll staff have been trained on how to keep guests safe. This will include the use of PPE, helping guests with Covid-19 questions, identifying symptoms, food preparation, serving protocols and our enhanced cleaning regime.

3. CleaningWe will maintain a rigorous cleaning regime and you will see public areas (especially high ‘touch-point' areas such as handles, bannisters, bar) being sanitised on a regular basis. We expect all guests to maintain excellent hand hygiene by using the hand sanitiser stations throughout the building.

4. ToiletsResidents should use their ensuite facilities whenever possible. The public toilets will be open, but use should be minimised.

5. Leisure facilitiesThe sauna, steam room and changing facilities will remain closed for the moment. The swimming pool will be open, but by pre-booking only. Towels are provided, but please bring a bath robe with you. Note we cannot guarantee you will have access to the pool at your preferred time.

6. The Garden and TerraceThis area is fully available to guests and we advise guests wherever possible to use this space, as long a social distancing is maintained. When weather allows, windows will be opened to ensure fresh air permeates the building.

7. Public AreasChairs and tables will be spaced out to facilitate social distancing. Directional signage will be used to minimise ‘pinch points’. You may have to take a slightly longer route, but this is for everyone’s safety. If areas feel a little less personal, it is because we will have removed some of the stylistic ‘nic nak’s’ that adorn the hotel. Things like leaflets, newspapers and magazines will no longer be available. Note that there is WiFi throughout the property for accessing information via laptop, tablet or phone.

8. Breakfast.This can be served in the dining room. Tables will be laid out to ensure there is social distancing. There will be no buffet available, but single-use menus will allow you to choose which items you’d like.You will be asked to book a time for breakfast (between 8am and 10.30am) and you will be assigned a table. Please try to stick to your time. You will be greeted by a member of staff and shown to your table.

9. Dining.If you are dining with us, a table should be booked at reception and your meal (choice of starter, main and dessert) would ideally be pre-booked by 4pm. Tables can be booked from 5.45pm to 8.30pm. Unless booked, we cannot guarantee you a specific time-slot, especially with having to close the restautant at 10pm.As per breakfast, we will show you to your table.

10. Bar.The operation of the bar is dependent on the tier we are in at the time of your visit. Please contact reception for details.

11. HousekeepingYour room will be thoroughly cleaned before your arrival. No-one will access your room for the duration of your stay unless specifically requested. If for whatever reason, we do need to enter your room, it will be at your request – please contact reception. Any extras, such as towels or tea/coffee can be left outside your door if requested at reception.All bedding will be washed at a minimum of 60 degrees.

12. Sanitising StationsWe will have sanitising stations at the front entrance and in public areas.

13. Face Coverings

The Government has made it mandatory for the public to wear face coverings in public areas of hotels. Once seated for food or drink, face coverings can be removed. If for health reasons you cannot wear face coverings, please let our reception team know.

When You Depart.Check-out is 11am. If you have already paid, you may deposit your key at reception and head straight for your car. This may at first appear impersonal, but please accept our thanks up front for staying with us – we are just trying to reduce busy pinch-points at key times. We do value your custom.

Use of PPE.In line with Government guidance, some of our staff will be wearing face masks, disposable aprons and / or gloves. Please be assured that staff are trained on how to use this and for each staff member, their use of PPE will be tailored to them, their role and to maximise your protection. Do not expect all our staff to be wearing the same PPE. 

Temperature.Depending on the Government advice at the time, we reserve the right to check the temperature of staff and guests.

If you are unwell, please DO NOT travel to Hillthwaite – simply postpone your stay. If you start feeling unwell or show symptoms of Covid-19 while at Hillthwaite, please go to your car and call us via your mobile phone: 015394 43636. We will offer advice, depending on your situation.

Guest Room Folder

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“We're Good To Go” is the official UK mark to signal that a tourism and hospitality business has worked hard to follow Government and industry COVID-19 guidelines and has a process in place to maintain cleanliness and aid social distancing.

At the helm ...

For 50 years

This beautiful family home originated as Earlston House. Wowed by the dramatic views over Langdale Pikes, Crinkle Crags and Coniston Old Man the family opened the doors to friends, family and guests to turn this beautiful family home into a 34 bedroom boutique bed & breakfast.

Warm welcome

Our focus is on you, our guests. Our service is warm and friendly and we pride ourselves on being approachable. We are not a faceless hotel - tell us your plans and ask our advice, we're full of local knowledge! Most of all though, we want you to feel at home. 

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