Cancellation Policy

Cancellation Policy

For reservations made paying a deposit (usually £50 per person) you will be able to amend your reservation up to 7 days prior to the arrival date for a discretionary admin fee of £25.  Should you need to cancel the reservation up to 7 days prior to the arrival date the deposit paid will be held by the hotel for a future booking to be taken within 6 months – otherwise it is retained by the hotel.  If you wish to amend or cancel your reservation within 7 days of your arrival date you will be charged a cancellation charge equivalent to one night’s accommodation for each room booked and for any meals and extras booked for the first day of your stay, to amend or cancel within 2 days of your arrival date you will be charged a cancellation charge equivalent to the total cost of the accommodation for each room booked and for any meals and extras booked for your stay.

ADVANCE PURCHASE/NON-REFUNDABLE RATES: Payment in full is required for all ADVANCE PURCHASE/NON-REFUNDABLE bookings at the time of booking. Because ADVANCE PURCHASE/NON-REFUNDABLE RATE rooms are made available at a discounted rate, these rooms and any meals or other extras booked with them cannot be amended or refunded at any time.

A reservation is a legally binding contract, therefore we urge you to take out holiday insurance. We are obliged to advise all guests under current legislation any outstanding balances are to be settled on or before your day of departure. Any payments made with a credit or debit card under £20 may be subject to an admin fee of £5.