Cancellation policy

For bookings made direct with Hillthwaite, a deposit of £50 per person is required on booking to secure your reservation. Should you need to cancel your reservation, you can do so free of charge up to 7 days before arrival. If you cancel within 7 days of your arrival date (up to 48 hours – see below), the deposit will be forfeited unless we are able to resell the room on your behalf.

Any cancellation within 48 hours prior to arrival will be fully charged for the stay unless we can resell the room on your behalf. All no shows will be charged the full amount.

We strongly recommend travel insurance to cover your booking.

Festive Packages cancellation policy (Christmas, Twixmas and New Packages only)

A deposit of £150 per person is required on booking to secure your booking with the balance payable on 1st December (or upon booking if booking made after 1st December)

We reserve the right to amend or retract this offer at any time with out prior notification, due to changes in Government advice or issue with delivering a safe environment for guests and staff. Bookings are non refundable and we encourage guests to take out suitable travel insurance.

ADVANCE PURCHASE/NON-REFUNDABLE RATES: Payment in full is required for all ADVANCE PURCHASE/NON-REFUNDABLE bookings at the time of booking. Because ADVANCE PURCHASE/NON-REFUNDABLE RATE rooms are made available at a discounted rate, these rooms and any meals or other extras booked with them cannot be amended or refunded at any time.

A reservation is a legally binding contract, therefore we urge you to take out holiday insurance. We are obliged to advise all guests under current legislation any outstanding balances are to be settled on or before your day of departure.


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