Booking Terms & Conditions

Rack Rates:

Bed and Breakfast rate is per room per night and includes:

  • full Lakeland cooked breakfast as well as continental buffet options
  • free use of swimming pool, leisure facilities and parking
  • free Wi-Fi internet access
  • Single Room – £115
  • Cosy Double – £160
  • Classic Double or Twin – £210
  • Classic Plus Double or Twin – £230
  • Occasion – £330

Dinner, Bed and Breakfast rate is per room per night and includes:

  • three course dinner and coffee
  • full Lakeland cooked breakfast as well as continental buffet options
  • free use of swimming pool, leisure facilities and parking
  • free Wi-Fi internet access
  • Single Room – £140
  • Cosy Double – £210
  • Classic Double or Twin – £260
  • Classic Plus Double or Twin – £280
  • Occasion – £380

There is a separate tariff for ‘twixmas’ and New Year.

For Saturday nights, there may be a minimum stay of two nights and an additional charge may apply for both Friday and Saturday nights.

All prices are inclusive of VAT at the current rate.

Once booked, rates are non transferable to any other offers or rates as our prices may fluctuate in line with market demand.

The rates are per room per night for 2 sharing a double room (1 in single room)

Departures

Arrivals and Departures

You can check-in from 3.00 pm on the scheduled date of arrival.

If you wish to check-in earlier, you can do so by buying an early 2.00 pm check-in for £20.00.

You must check-out before 11.00 am on the scheduled date of departure.

If you wish to check-out later you can do so by buying a late 12.00 noon check-out for £20.00.

These services are subject to availability and must be booked direct with the hotel.

In the interests of security and to prevent fraud, at the time of check-in, guests may be required to confirm their identity by providing their booking reference; their passport/identity card/driving licence and a valid credit or debit card which will be swiped in the presence of the card holder.  If guests are travelling from outside the UK, Ireland or any country in the Commonwealth we are also obliged by law to require guests to provide the number and place of issue of your passport/identity card and details of their next destination. These records will be kept for at least 12 months and may be disclosed or made available for inspection by any police officer or as otherwise required by applicable law in connection with the prevention or investigation of crime.  The information above may be requested for each member of your party over the age of 16 and we reserve the right to refuse entry to persons who cannot provide the information set out above.

Children

Children are welcome at Hillthwaite but we have a limited number of family rooms to accommodate extra beds and are by prior arrangement only.

Child Bed and Breakfast rates are per child, per night, sharing with two adults and include breakfast. Evening meals charged accordingly.

  • Under 2 years – no charge (cot hire £10.00 per night)
  • 2 – 7 years – £20.00
  • 8 – 14 years – £40.00

Additional meals are charged as taken. A children’s menu is available.

Dogs

Well-behaved dogs are welcome to stay at Hillthwaite in specific bedrooms only, these include classic rooms 4, 18 and Garden Room 2, as well as our cosy room situated in Tendal Howe – Ruskin. There is a charge of £20 per night for having your dog stay at Hillthwaite and there is a restriction of 2 dogs per room as a maximum. Dogs are permitted to stay in your room but we request for them not to be left unattended for any long lengths of time and are not allowed on any beds or furniture.  We reserve the right to make additional charges for any damage or additional cleaning caused by your dog.  If you wish to bring your four-legged friend into the communal areas the Earlston Lounge is dog friendly however, dogs are not permitted in any other areas of the property. (Only by prior arrangement may you be permitted to dine with your dog in the Earlston Lounge for breakfast, lunch or dinner – please make a request at reception).

Keys

Please remember to leave your room key on your departure.  If you inadvertently take the key home with you we will give you seven days to post it back (recorded delivery) otherwise a replacement key charge of £25 will be charged to your card.

Deposits

Reservations may be guaranteed with a deposit of £50.00 per person payable by credit or debit card at the time of booking (please see cancellations below)

Final payment can be made by cash, credit or debit card.

Outstanding Balance

Unless by prior arrangement, full payment of the balance is due before 11am on your departure date, room keys are to be handed to reception and the balance paid before leaving the hotel.

Non UK bookings require full payment 4 weeks prior to arrival.

Ice buckets and glasses

We can provide an ice bucket and glasses should you need them – a £5.00 charge will be added to your departure invoice

Lost property

If you would like your items returning, we are happy to send them back to you. We simply ask for the postage and a £1.50 handling fee. Unclaimed items will be kept for 6 months and if not claimed will be donated to a local charity.

Cancellations

For bookings made direct with the hotel a deposit of £50 per person is required on booking to secure your reservation. Should you need to cancel your reservation, you can do so free of charge up to 7 days before arrival. If you cancel within 7 days of your arrival date (up to 48 hours – see below), the deposit will be forfeited unless we are able to resell the room on your behalf.
Any cancellation within 48 hours prior to arrival will be fully charged for the stay unless we can resell the room on your behalf.  All no shows will be charged the full amount.

We strongly recommend travel insurance to cover your booking.

ADVANCE PURCHASE/NON-REFUNDABLE RATES: Payment in full is required for all ADVANCE PURCHASE/NON-REFUNDABLE bookings at the time of booking. Because ADVANCE PURCHASE/NON-REFUNDABLE RATE rooms are made available at a discounted rate, these rooms and any meals or other extras booked with them cannot be amended or refunded at any time.

A reservation is a legally binding contract, therefore we urge you to take out holiday insurance. We are obliged to advise all guests under current legislation any outstanding balances are to be settled on or before your day of departure.

Indoor Swimming Pool

No lone swimming permitted in the indoor pool.

Smoking Policy

The hotel is completely non smoking. In line with government law and hotel policy no smoking is permitted in any bedrooms or anywhere inside the building. Damage caused or cleaning required as a result of smoking in bedrooms is chargeable. Rooms which cannot be let as a result of smoking will be charged for at full tariff rates to compensate for additional cleaning and loss of revenue.