Booking Terms & Conditions

Rack Rates:

Bed and Breakfast rate is per room per night and includes:

  • full Lakeland cooked breakfast as well as continental buffet options
  • free use of swimming pool, leisure facilities and parking
  • free Wi-Fi internet access
  • Single Room – £115
  • Cosy Double – £160
  • Classic Double or Twin – £210
  • Classic Plus Double or Twin – £230
  • Occasion – £330

Dinner, Bed and Breakfast rate is per room per night and includes:

  • three course dinner and coffee
  • full Lakeland cooked breakfast as well as continental buffet options
  • free use of swimming pool, leisure facilities and parking
  • free Wi-Fi internet access
  • Single Room – £140
  • Cosy Double – £210
  • Classic Double or Twin – £260
  • Classic Plus Double or Twin – £280
  • Occasion – £380

There is a separate tariff for ‘twixmas’ and New Year.

For Saturday nights, there may be a minimum stay of two nights and an additional charge may apply for both Friday and Saturday nights.

All prices are inclusive of VAT at the current rate.

Once booked, rates are non transferable to any other offers or rates as our prices may fluctuate in line with market demand.

The rates are per room per night for 2 sharing a double room (1 in single room)

Departures

Arrivals and Departures

You can check-in from 3.00 pm on the scheduled date of arrival.

If you wish to check-in earlier, you can do so by buying an early 2.00 pm check-in for £20.00.

You must check-out before 11.00 am on the scheduled date of departure.

If you wish to check-out later you can do so by buying a late 12.00 noon check-out for £20.00.

These services are subject to availability and must be booked direct with the hotel.

In the interests of security and to prevent fraud, at the time of check-in, guests may be required to confirm their identity by providing their booking reference; their passport/identity card/driving licence and a valid credit or debit card which will be swiped in the presence of the card holder.  If guests are travelling from outside the UK, Ireland or any country in the Commonwealth we are also obliged by law to require guests to provide the number and place of issue of your passport/identity card and details of their next destination. These records will be kept for at least 12 months and may be disclosed or made available for inspection by any police officer or as otherwise required by applicable law in connection with the prevention or investigation of crime.  The information above may be requested for each member of your party over the age of 16 and we reserve the right to refuse entry to persons who cannot provide the information set out above.

Children

Children are welcome at Hillthwaite but we have a limited number of family rooms to accommodate extra beds and are by prior arrangement only.

Child Bed and Breakfast rates are per child, per night, sharing with two adults and include breakfast. Evening meals charged accordingly.

  • Under 2 years – no charge (cot hire £10.00 per night)
  • 2 – 7 years – £20.00
  • 8 – 14 years – £40.00

Additional meals are charged as taken. A children’s menu is available.

Dogs

From the hotels re-opening in February 2018 dogs will no longer be allowed to stay at Hillthwaite. This was a difficult decision and it was considered very carefully, we are sorry for this inconvenience but hope you can make alternative arrangements , allowing you to still come and stay at Hillthwaite in the future.

Keys

Please remember to leave your room key on your departure.  If you inadvertently take the key home with you we will give you seven days to post it back (recorded delivery) otherwise a replacement key charge of £25 will be charged to your card.

Deposits

Reservations may be guaranteed with a non refundable deposit of £50.00 per person payable by Visa, MasterCard, Switch or by post with a cheque (clearance of at least 7 days is required for cheques prior to arrival).

Payment can be made by cash, travellers’ cheques, MasterCard, Switch or Visa. Personal cheques will be accepted when accompanied by a current banker’s card, to the card limit. Guests wishing to settle accounts by cheque, above card limits, strictly by prior arrangement.

Outstanding Balance

Unless by prior arrangement, full payment of the balance is due before 11am on your departure date, room keys are to be handed to reception and the balance paid before leaving the hotel.

Non UK bookings require full payment 4 weeks prior to arrival.

Credit and debit card payments

The minimum amount to pay by credit or debit card in the hotel is £10.

Ice buckets and glasses

We can provide an ice bucket and glasses should you need them – a £5.00 charge will be added to your departure invoice

Lost property

If you would like your items returning, we are happy to send them back to you. We simply ask for the postage and a £1.50 handling fee. Unclaimed items will be kept for 6 months and if not claimed will be donated to a local charity.

Cancellations

When cancelling 7 or more days prior to your arrival as a goodwill gesture we will hold the deposit for a future booking taken within 6 months otherwise it is retained by the hotel. For cancellations made up to 7 days before arrival or by failing to take up the booking without cancelling you will be liable for the total amount of the stay if we are unable to re-let the room. A reservation is a legally binding contract therefore we urge you to take out holiday insurance.

Indoor Swimming Pool

No lone swimming permitted in the indoor pool.
Hotel guests have exclusive use of our private leisure facilities.

Smoking Policy

The hotel is completely non smoking. In line with government law and hotel policy no smoking is permitted in any bedrooms or anywhere inside the building. Damage caused or cleaning required as a result of smoking in bedrooms is chargeable. Rooms which cannot be let as a result of smoking will be charged for at full tariff rates to compensate for additional cleaning and loss of revenue.